Technical Services

Problem Avoidance

Pre-trial audits are performed in order to meet with our customer and fully understand and discuss their processes and working parameters. This also helps to establish the parameters for product testing on-site.

Product pre-trials to test the product are done at Sico using our Customer's working parameters, thus ensuring that no product problems will occur at their facility during a line trial.

Line trials are a "hands on" experience for our customer to apply the product on their parts/machinery, utilizing their processes. This also allows our Technical Service personnel to demonstrate the product or to point out any process concerns that may need addressing.

A written "Problem Avoidance Guide" is provided to our customer. It was created for customer follow-up and is based on the theory of "fix it now before it becomes a bigger problem".

Customer Paint Committees: We assist our customer in establishing a Paint Committee, the purpose being to problem-solve through regular discussions with our customer, provide a clear understanding of the Customer's goals and to assist in better Customer/Supplier communications. The agenda is set by the customer and regularly attended by Sico Technical Service.

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